We are an online store and do not have a physical shop, we do however provide collection at our office and offer deliveries worldwide. You can direct any queries to us and we will be happy to assist you. We offer technical advice on all our products as well as system consultation and design. If required, we provide support during the installation process and/or details of installation agents in your area on purchase of the goods.
How to Order from Sustainable.co.za
If you would like to order any one of our products from our website, please follow the step-by-step guide below:
- Browse through our categories, when you have found the product you are interested in, click on the 'Add to Cart' button. If you would like to order more than one of the same unit, please input the quantity into the ‘Qty’ box and then select 'Add to Cart'.
- You will be redirected to the ‘shopping cart’ page. If you would like to continue shopping, you are welcome to do so, to add further items. If you are ready to complete your order and purchase your items, please click on the ‘Proceed to Checkout’ button. On this page you will also be able to get a shipping estimate cost.
- You will now be redirected to the ‘checkout’ page where you can complete your personal details for billing and your desired shipping address, please note our system supports multiple shipping addresses. Registering as a user may take a little longer, but you will have fast and easy check out option when you choose to shop on our website in the future, it also provides easy access to your order history and status. If you checkout as a guest you will immediately be taken to the section where you can complete your details.
- Once you have filled in your particulars, click ‘Continue’ and you will be taken to the Shipping information where you need to fill in where you would like your order to be sent and click continue.
- The next section will provide you with a list of delivery options and their related costs.
- Once you have decided on the shipping method, please click continue, where you will be provided with our multiple payment options, namely EFT (Electronic Funds Transfer), PayU (Credit Card & Debit Card). Our system accepts international payments via electronic funds transfer, Credit card and Debit card payments through Visa, MasterCard, Diners Club, American Express, Maestro, and Visa Electron. All credit card processes are encrypted and secure.
- Once you have decided on your method of payment, click the "Continue" button.
- If you choose Credit Card, when you click the ‘Continue’ button you will be provided with an overview of your order. Once you are satisfied, please agree to the ‘Terms and Conditions of Sustainable.co.za’ and click the ‘Place Order’ button. Once you please the order you will be redirected to the Secure Payment Page hosted by PayU.
- If you choose ‘Bank Prepayment’, you will be provided with the banking details and further payment instructions. Please note all the details are provided via e-mail upon clicking the ‘Place Order’ button. When you click the ‘Continue’ button you will be provided with an overview of your order. Once you are satisfied, please agree to the ‘Terms and Conditions of Sustainable.co.za’ and click the ‘Place Order’ button.
- An e-mail with the bank details and all your order details will be sent to your account.
- If paying by EFT, Please include your order no. as a reference when making the payment. Please provide proof of payment to ensure prompt dispatch and delivery via e-mail or fax.