Can I collect my order?
13 Bell Crescent
Westlake Business Park
Can I sign up an account even if I may not buy a product?
How do I purchase products on the site?
Can I submit a request for products not listed on the website?
Can I track my order progress?
Can you deliver on any date specified by me?
Can I access, store and electronically reproduce a copy of Sustainable.co.za's terms and conditions of purchase?
Do you allow advertising on your website?
Do you have some form of forum / blog where I can voice my opinion?
Do you ship internationally?
How can I request a quotation?
How do I add/edit my addresses?
Can I see my purchase history or my orders on Sustainable.co.za?
How do I pay for my products?
We accept the following forms of payment:
- Electronic Fund Transfer (EFT)
- Credit Cards (Visa, MasterCard, Diner's Club and American Express)
- Direct Deposit
- Cash Payments (please note this carries a 2% levy over and above the total order cost)
- No cheques accepted.
What are the banking details I can use for deposits?
- Standard Bank
- Blue Route 051 001
- Account no. 27 0386 254
How do I place an order?
How long will it take for my order to be delivered?
Extended Delivery times
Should an order be placed for an item which Sustainable.co.za does not have in stock, we will first contact the customer and only then order the stock from our suppliers. Should our suppliers not be able to confirm a date within two weeks, from time of the order, for delivery, we will contact you and act on your instructions.
Certain special orders, including custom products, special configurations, and international orders, require varying order lead times. Please contact us for further information.
I am not sure what to buy, can you assist me?
I would like to pay by cheque, can you accommodate me?
If I wish to have my goods delivered, are they insured?
I’ve seen a product cheaper elsewhere, will you match the price?
Should I have a query about an item or a question regarding my order, what should I do?
- Email click here
- Telephonically (0861 661 326)
- Via our enquiry forms on the website
What happens if a product I order is not in stock?
What is the delivery cost?
Where are your offices located?
9B Bell Crescent Close
The Green Building
Westlake Business Park