Sustainable’s Promise – Ethical Business, Eco Focus, Real Support

Is Sustainable Ethical?

Yes. Sustainable was founded with the belief that ethical business should go hand-in-hand with environmental progress. Since 2002, we've operated with honesty, transparency, and a customer-first approach. We carefully select suppliers and partners who share our values of fair trade, product accountability, and environmental consciousness. Whether we’re advising a rural school or an urban homeowner, ethics guide every product we recommend and every system we design.

Does Sustainable Respect User Privacy?

Yes. At Sustainable.co.za, respecting your privacy is not just a legal obligation – it’s part of building trust. We comply with South Africa’s POPIA (Protection of Personal Information Act) and handle all user data with discretion. We never sell or misuse customer data. Information provided through our website, customer service, or newsletter subscriptions is used strictly for communication, order fulfilment, or improving your experience. Our site uses secure SSL encryption, and we work with trusted third-party processors for payments and logistics who also uphold strict privacy standards.

Is Sustainable Honest in Its Marketing?

Yes. Our product pages, promotional material, and advice are grounded in real-world data and practical experience. We don’t exaggerate product performance or make greenwashed claims. Instead, we focus on providing clear technical specifications, usage guidelines, and honest assessments of what a product can – and cannot – do. Our long-standing customers return because they trust what we say and know we don’t overpromise.

Does Sustainable Handle Data Responsibly?

Yes. Data protection is integrated into our operations. Customer details, purchase history, and correspondence are stored securely and are only accessible to authorised staff. We use this data to streamline repeat orders, personalise recommendations, and improve service – never to spam or mislead. We also allow customers full control over their data preferences, including unsubscribing or deleting stored information when requested. Responsible data practices are essential to digital sustainability, and we take them seriously.

Is Sustainable Environmentally Responsible?

Absolutely. Environmental responsibility is more than a business angle – it’s the foundation of who we are. Every product in our catalogue is chosen for its ability to reduce environmental impact, increase efficiency, or replace polluting alternatives. We champion off-grid living, solar energy, water conservation, and low-impact appliances. Our internal operations also reflect this: from using minimal packaging and encouraging recycling to supporting local suppliers and avoiding unnecessary emissions wherever possible. We live by the principles we promote.

Does Sustainable Treat Its Employees Fairly?

Yes. We believe that sustainable practices must start from within. Our team members are valued, supported, and encouraged to grow. We offer fair remuneration, flexible working options where possible, and a collaborative workplace culture that respects each person’s contribution. Many of our staff have been with us for years – a sign of a healthy, fair, and inclusive working environment. We also invest in staff development through training, exposure to new technologies, and open channels for feedback and innovation.

Does Sustainable Prioritise Customer Safety?

Yes. We are extremely cautious about product quality and safety. All products on our site – especially electrical items like inverters, batteries, and gas appliances – are vetted for compliance with relevant South African and international standards. Where applicable, we highlight certification such as SABS, CE, or IEC. We also provide clear installation guidelines and always recommend qualified installers where needed. Our goal is to help you build safer, more resilient systems, whether you're powering a home, lodge, school, or off-grid cottage.

Does Sustainable Have Good Business Practices?

Yes. For over two decades, Sustainable has earned a reputation for reliability and integrity. We pay suppliers promptly, honour warranties, and communicate clearly with all stakeholders. We’ve successfully managed thousands of online orders, export shipments, and custom-designed systems for clients across Southern Africa and beyond. Our business model is rooted in longevity, repeat relationships, and continual improvement – not short-term gains. This is what makes our business truly sustainable.

Is Sustainable Transparent About Its Practices?

Yes. We believe transparency builds trust – so we don’t hide behind jargon or small print. You’ll find detailed specifications on all product pages, open return and warranty policies, and easy-to-reach support. If a product is out of stock, backordered, or requires additional components, we’ll let you know upfront. When customers ask us for system designs or product comparisons, we respond honestly, even if that means recommending a lower-cost solution that better fits their needs.

Is Sustainable Trustworthy as a Business Partner?

Yes. Whether you're a homeowner needing backup power, a business seeking energy independence, or an installer sourcing reliable gear, you can count on us. We support trade customers with dedicated account managers, accurate lead times, and technical support. We’ve also worked with NGOs, lodges, farms, and schools on full off-grid and hybrid projects. Our team understands the practical realities of sustainable living in Southern Africa – and we always act with our partners’ success in mind.