Please send a detailed email to our Helpdesk at firstname.lastname@example.org with all Returns related queries. You will be issued with an RMA number that will be used to track your return. The RMA number is valid for 15 days within which returned products must be received by Sustainable.co.za. RMA numbers will not be extended or re-issued. You should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Damage during transit:-
This applies to our couriers only. If you send your own courier, please ensure that you use a reputable company and insure the shipment.
When you receive a delivery, you will need to check the parcel/s thoroughly and make a note on the waybill if there are any issues. The driver will need to wait until this investigation has been completed. This is for insurance purposes and we cannot assist if it is not clearly marked on the waybill.
You may return goods within the implied warranty period if the product is defective. Please send a detailed description of the issue you are experiencing so that we can use this information to assess the issue. If it is deemed that the product may be defective, you will need to return it to us within fifteen days of receipt of your RMA number so that it may undergo a full technical assessment. The product, to the extent allowed by law, will be repaired or replaced as long as it is a product defect and not damaged due to negligence. Please see further details with regard to product warranties in our Terms and Conditions here.
In the case of repairs undertaken by Sustainable.co.za, repair times given are merely estimates unless expressly agreed upon in writing by Sustainable.co.za.
Sustainable.co.za shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any unforeseen costs and/or delayed repairs.
You hereby agrees that any item handed in for repair may be sold by Sustainable.co.za to defray the cost of such repairs if you fails to effect payment of the repair cost where applicable, within 30 days’ of the repairs being completed.
Error in Delivery:-
You may return goods within 10 (ten) business days, if Sustainable.co.za has made an error in delivery.
Not satisfied with the product:-
You may return goods within 7 (seven) days of date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act
Notwithstanding the above, Sustainable.co.za shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:
- partially or entirely disassembled;
- physically altered;
- permanently installed, affixed or attached;
- joined or added to or blended or combined or embedded within other goods or property.
Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to Sustainable.co.za. Sustainable.co.za will not refund shipping charges, unless an error in delivery was made by Sustainable.co.za or the product is in fact found to be defective during the warranty period.
Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
If any component of the returned product is missing, Sustainable.co.za’s will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
Sustainable.co.za may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.
For further details please read our Terms and Conditions here.