FAQ'S
Can I collect my order?
Sure, orders can be collected from our offices should you wish. Our offices are located at:
- 9B Bell Crescent Close
- The Green Building
- Westlake Business Park
- Westlake
- Cape Town
- 7945
Please contact us before coming to collect your order.
Can I sign up an account even if I may not buy product?
Yes, of course you can! Sign up for an account and browse through the website, should you then wish to purchase, your account will then already be active.
How do I purchase products on the site?
Well, after finding the products you are looking to buy, click the ‘Add to Cart’ button which will add the products to your ‘Shopping Cart’. You can browse your cart at any time by clicking on the ‘ My Cart’ button at the top of the page. When you are ready to check out just click on ‘Checkout’ and you will either be asked to log in, if you are an existing customer or to register. Registration is a quick and simple process to gather useful information about you for shipping purposes etc. Then follow the easy steps to checkout.
Can I submit a request for products not listed on the website?
Yes, simply click here.
Can I track my order progress?
Sure, should you wish to be kept up to date with your order progress, you can click on 'My Account' on the right of the home page once logged in. You will then be shown your order status under under overview and will be able to view your order by clicking the link under ‘My Orders’. You will also be notified by e-mail as the status changes.
Can you deliver on any date specified by me?
Yes we can, just leave a message in the comment box when confirming your order. We will contact you to confirm the delivery date.
Do you allow advertising on your website?
We currently do not have advertising services setup on our site but please click here to send us your details and we contact as soon as we go live with third party advertising.
Do you have some form of forum/ blog where I can voice my opinion?
We are currently busy implementing a forum/blog, watch this space! Alternatively, you can submit a testimonial or product review or forward any compliments or complaints by clicking here.
Do you ship internationally?
Currently we do not ship internationally by default and are restricted within the borders of South Africa, but by arrangement we can accommodate international orders.
How can I request a quotation?
Simply click here and fill out the quotation form. We will contact you promptly with a quotation.
How do I add/edit my addresses?
Simply log into your account and click on 'My Account’. You will be able to edit all your details from that screen.
How do I pay for my products?
We accept the following forms of payment:
- Electronic Fund Transfer (EFT)
- Direct Deposit
- Cash Payments :)
- No cheques accepted.
What are the banking details I can use for deposits?
- Sustainable Living Projects
- Standard Bank
- Fish Hoek 036 009
- Account no. 072 1100 90
How do I place an order?
We strongly encourage all orders to be placed online by following the prompts from the product of your choice, however, should you wish to place orders telephonically, please do not hesitate to contact us.
How long will it take for my order to be delivered?
All orders received by 11am shall be processed the same day and dispatched within the following 48hrs on condition that payment reflects in the bank account of Sustainable.co.za, orders placed after 11am shall be dispatched within 48-72hrs provided that it falls on a working day, and that payment reflects in the bank account of Sustainable.co.za. Sustainable.co.za strive to ensure that all parcels shall be delivered within 48hrs after being dispatched. This is subject to stock availability. Orders may be tracked via ‘My Account’ on our website or alternatively contacting us.
Extended Delivery times
Should an order be placed for an item which Sustainable.co.za does not have in stock, we will first contact the customer and only then order the stock from our suppliers. Should our suppliers not be able to confirm a date within two weeks, from time of the order, for delivery, we will contact you and act on your instructions.
Special Orders
Certain special orders, including custom products, special configurations, and international orders, require varying order lead times. Please contact us for further information.
I am not sure what to buy, can you assist me?
Absolutely! Feel free to contact us via the online chat feature, by e-mailing us or call us on 021 701 2028. We offer expert advise on all products and potential configurations available.
I would like to pay by cheque, can you accommodate me?
This can be arranged under specific conditions. Standard policy dictates that we cannot process your order until the cheque has cleared. This could take up to 10 days. Please contact us to discuss.
If I wish to have my goods delivered, are they insured?
Unless specified by the customer, goods are not insured by default when shipped from Sustainable.co.za.
I’ve seen a product cheaper elsewhere, will you match the price?
We strive to be very competitive and offer our valued customers the best possible pricing. We place immense value on the services that we offer our customers, be it pre-sale or after sales support. Your business is very important to us, should you receive a legitimate quotation form a reputable South African company, please contact us and we will try our best to match or better the quotation.
Should I have a query about an item or a question regarding my order, what should I do?
We advise that you contact us, making use of one of the following methods:
- Live chat feature
- Email click here
- Telephonically (021 701 2028)
- Via our enquiry forms on the website
What happens if a product I order is not in stock?
Should it happen that you order a product which is out of stock, we will either offer you an equivalent product, notify you how long it will take for the product to become available or provide you with a full refund. We strive to ensure the stock levels are 100% accurate; however this may not always be possible.
What is the delivery cost?
Shipping is calculated as you place your order. In most cases there will be a number of options to choose from allowing you to make a choice that suits you. The options avialable will range from express delivery to 4-5 day delivery. Alternatively, if you are in the Cape Town area you can pick up your goods from our offices.
Where are your offices located?
Our offices are located at:
- 9B Bell Crescent Close
- The Green Building
- Westlake Business Park
- Westlake
- Cape Town
- 7945
Who delivers my order?
We have partnered with Dawnwing, they will be responsible for all deliveries and use only accredited couriers and freighters. We can also use the South African Post Office or Postnet. On larger deliveries we will use one of our select road frieght companies.
Who holds the warranty of the items sold on the website?
All warranties are held with the manufacturer of the goods and not Sustainable.co.za unless specified. Please note that we will do all in our power and assist any customer should they have a valid claim.
