FAQ'S
Can I collect my order?
Sure, orders can be collected from our offices should you wish. Our offices are located at:
9B Bell Crescent Close
The Green Building
Westlake Business Park
Cape Town
7945
Place your order online and we will contact you when your order is ready for collection.
Can I sign up an account even if I may not buy product?
Yes, of course you can! Sign up for an account and browse through the website, should you then wish to purchase, your account will already be active.
How do I purchase products on the site?
After finding the products you are looking to buy, click the ‘Add to Cart’ button which will add the products to your ‘Shopping Cart’. You can browse your cart at any time by clicking on the ‘ My Cart’ button at the top of the page. When you are ready to check out just click on ‘Checkout’ and you will either be asked to log in, if you are an existing customer or to register. Registration is a quick and simple process to gather useful information about you for shipping purposes etc. Then follow the easy steps to checkout.
Can I submit a request for products not listed on the website?
Yes, simply click here.
Can I track my order progress?
Sure, should you wish to be kept up to date with your order progress, you can click on 'My Account' on the right of the home page once logged in. You will then be shown your order status under under overview and will be able to view your order by clicking the link under ‘My Orders’. You will also be notified by e-mail as the status changes.
Can you deliver on any date specified by me?
Yes we can, just send us a quick message on our contact form after placing your order. We will contact you to confirm the delivery date.
Do you allow advertising on your website?
We currently do not have advertising services setup on our site but please click here to send us your details and we contact as soon as we go live with third party advertising.
Do you have some form of forum/ blog where I can voice my opinion?
Yes! You can find some great information in our blogposts here, or voice your opinion on our Facebook Profile or follow us on Twitter.
Do you ship internationally?
Yes, by arrangement we can accommodate international orders of any size.
How can I request a quotation?
Simply click here and fill out the quotation form. We will contact you promptly with a quotation.
How do I add/edit my addresses?
Simply log into your account and click on 'My Account’. You will be able to edit all your details from that screen.
How do I pay for my products?
We accept the following forms of payment:
- Electronic Fund Transfer (EFT)
- Credit Cards (Visa, Mastercard, Diner's Club and American Express)
- Direct Deposit
- Cash Payments (please note this carries a 2% levy over and above the total order cost)
- No cheques accepted.
What are the banking details I can use for deposits?
- Sustainable.co.za
- Standard Bank
- Fish Hoek 036 009
- Account no. 27 0386 254
How do I place an order?
We strongly encourage all orders to be placed online by following the prompts from the product of your choice, however, should you wish to place orders telephonically, please do not hesitate to contact us.
How long will it take for my order to be delivered?
All orders received by 11am shall be processed the same day and dispatched within the following 48hrs on condition that payment reflects in the bank account of Sustainable.co.za, orders placed after 11am shall be dispatched within 48-72hrs provided that it falls on a working day, and that payment reflects in the bank account of Sustainable.co.za. Sustainable.co.za strives to ensure that all parcels shall be delivered within 48hrs after being dispatched. This is subject to stock availability. Orders may be tracked via ‘My Account’ on our website or alternatively by contacting us.
Extended Delivery times
Should an order be placed for an item which Sustainable.co.za does not have in stock, we will first contact the customer and only then order the stock from our suppliers. Should our suppliers not be able to confirm a date within two weeks, from time of the order, for delivery, we will contact you and act on your instructions.
Special Orders
Certain special orders, including custom products, special configurations, and international orders, require varying order lead times. Please contact us for further information.
I am not sure what to buy, can you assist me?
Absolutely! Feel free to contact us via the online chat feature, by e-mailing us or calling us on 0861 661 326. We offer expert advice on all products and potential configurations available.
I would like to pay by cheque, can you accommodate me?
This can be arranged under specific conditions. Standard policy dictates that we cannot process your order until the cheque has cleared. This could take up to 10 days. Please contact us to discuss.
If I wish to have my goods delivered, are they insured?
Unless specified by the customer, goods are not insured by default when shipped from Sustainable.co.za.
I’ve seen a product cheaper elsewhere, will you match the price?
We strive to be very competitive and offer our valued customers the best possible pricing. We place immense value on the services that we offer our customers, be it pre-sale or after sales support. Your business is very important to us, so should you receive a legitimate quotation form a reputable South African company, please contact us and we will try our best to match or better the quotation.
Should I have a query about an item or a question regarding my order, what should I do?
We advise that you contact us, making use of one of the following methods:
- Live chat feature
- Email click here
- Telephonically (0861 661 326)
- Via our enquiry forms on the website
What happens if a product I order is not in stock?
Should it happen that you order a product which is out of stock, we will either offer you an equivalent product, notify you how long it will take for the product to become available or provide you with a full refund. We strive to ensure the stock levels are 100% accurate; however this may not always be possible.
What is the delivery cost?
Shipping is calculated as you place your order. In most cases there will be a number of options to choose from allowing you to make a choice that suits you. The options avialable will range from express delivery to 4-5 day delivery. Alternatively, if you are in the Cape Town area you can pick up your goods from our offices.
Where are your offices located?
Our offices are located at:
9B Bell Crescent Close
The Green Building
Westlake Business Park
Westlake
Cape Town
7945
Who delivers my order?
We have partnered with MDS Collivery, they will be responsible for all deliveries and use only accredited couriers and freighters. We can also use the South African Post Office or Postnet on special request. On larger deliveries we will use one of our select road frieght companies.
Who holds the warranty of the items sold on the website?
All warranties are held with the manufacturer of the goods and not Sustainable.co.za unless specified. Please note that we will do all in our power and assist any customer should they have a valid claim.
