Our Delivery and Shipping Options
Sustainable.co.za offers deliveries nationwide and worldwide export! Here are a few FAQs to make the process simpler for you.
For a step by ste guide on how to buy online please click here.
For further details of our payment options please click here.
What are my delivery options?
Buying our products online is easy! All you have to do is register on www.sustainable.co.za and you will be able to log in, add products to your shopping cart and checkout. On the right hand side of the page you will see the ‘customer log in section’. Once you have placed your order you will be offered the following shipping options:
Please note: ’Main centres’ refers to deliveries within a 50km radius of the major cities in South Africa, but exclude plots, farms, and mines within that radius. If you are not in a main centre then it may take a few days longer. The time taken to dispatch deliveries depends on payment clearing in our account as well as the availability of the ordered goods from our suppliers.
Courier Express Delivery
Deliveries to main centres will reach you within one working day of the order being dispatched.
Road Express Delivery
Deliveries to main centres will reach you within two working days of the order being dispatched.
Road Economy Delivery
Deliveries to main centres will reach you within three working day of the order being dispatched.
Free Collection (only available in Cape Town) or use your own courier
You can collect your parcel personally or send your own preferred courier to collect your order from our offices in Westlake Business Park. Our office hours are Monday to Friday 9am - 5pm.
How are shipping costs calculated?
Our system automatically calculates the weight of your order and displays the appropriate amount due during the checkout process. Although we have taken great care to capture the weights of our products accurately, we cannot guarantee that your order's exact weight will match the approximation used by our system to quote you. If you do not receive a shipping option amount, it means that our system is unable to add the weight of your products ordered and you will have to select the quotation option, we will then contact you with a shipping quote.
Please note that unforeseen circumstances e.g. adverse weather, closed roads, public holidays etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
Please contact us here for a quote on international export.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made, Monday to Friday, 9am to 5pm, so you should always provide a delivery address whereby an appropriate person will be available to accept and sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
We will email you your parcel's tracking information as soon as your order has been dispatched. You can then track your parcel on the Post Office or courier service's websites, whichever applies to your shipment.
Track your order here to check the status of your delivery.
Do you deliver internationally?
Yes we do. Please contact us here for a quote on international export.
Where is your shop?
Our offices are based in Westlake Business Park, Cape Town, but since we are an online business we are everywhere! No matter where you are based in South Africa, you can place an order with us through our website or on the phone and we will deliver your order to your doorstep.
What do I do if I receive goods that have been damaged or broken during transit?
If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit and there is no question that these will be replaced. If possible, please do take a photo of the damaged item as this helps our packaging team improve the way products are packaged and sent.
